Terry Prone: Cabin staff no longer exist to help make your flight enjoyable
Cabin staff no longer exist to help make your flight enjoyable. They’re there to sell you stuff and if you don’t want it, you can shiver right off, so you can.
Some firms manage expectations by setting modest goals and then surpassing them. But, from airlines to broadband providers, far too many keep coming up with ways to baffle and frustrate their customers. Picture: Chris O’Meara/AP
